Exercise 5. Match these comments to when you would say them

Exercise 4. Answer the additional questions

Exercise 3. Answer the questions

Exercise 2. Translate into Еnglish

Exercise 1. Translate into Russian

An integral part of success; to control one's actions; the way to sit and speak; verbal communication; to be accompanied by; body language; facial expression; the most tense situations; to twist a pen; constantly; to click a pen; to try to avoid; unfavorable picture; to conduct negotiations; to nod while listening; to agree with smb.; to follow everything we are saying; to keep silence; consent; patience; handshake; the meaning of the phrase; to change a reprimand into a joke; to change an inoffensive phrase into a deadly insult; a defensive barrier; a positive image; decency and honesty; strait forwardness; the sense of obligation.

Проводить переговоры; превратить необидную фразу в смертельное оскорбление; не тратить впустую рабочее время; одежда, подобранная со вкусом; согласиться с кем-либо; неотъемлемая часть чьего-либо успеха; контролировать свои поступки, жесты; постараться избегать; защитный барьер; положительное впечатление; внимательно слушать все, что мы говорим; рукопожатие; молчать; вертеть ручку (в руках); манера сидеть и говорить; чувство долга; превратить обидное замечание в шутку; чест­ность и порядочность; утвердительно кивать головой, слушая; в самых напряженных ситуациях; готовность; устное обращение; постоянно; тер­пение; щелкать ручкой; язык жестов; неблагоприятная картина.

a. What is an integral part of our success in business?

b. Why is that important to control our actions, feelings, gestures?

c. What is our verbal business communication accompanied by?

d. What is a clear message of our emotions and health?

e. What should we try to avoid in business communications?

f. What are the most important elements of body language of the Japanese? Of British?

g. How can the vocal tone effect our verbal communication?

h. What role do our senses play in non-verbal communication?

i. Why is the timing of communication very important?

j. What are the main principles of business etiquette?

1. Can you describe the behaviour of those participating in the talks?

2. Can you give the definition of business ethics?

3. Can you stale the difference between ethics and etiquette?

1. Many happy returns of the day.

2. Sorry?

3. I'm terribly sorry.

4. Happy New Year!

5. No thanks, I'm just looking.

6. Have a good trip.

7. How do you do?

8. I'd love some but I'm on a diet.

9. Don't mention it.

10. Congratulations.

a. When meeting someone for the first time.

b. When you've made a mistake.

c. When someone is going away.

d. When someone has had a baby.

e. On someone's birthday.

f. When someone says thank you to you.

g. When someone offers you some cake.

h. When a shop assistant offers to serve you.

i. On the 1 st January.

j. When you didn't hear what someone said.

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