CTB: Certainly. Have you any definite dates?

Client: Hello, yes. I’m going to California in the summer on a fly-drive holiday and hoping to spend some time in Yosemite National Park. Could you give me some information?

Speaking Activity

Ex. 26. Listen to and study the following expressions, most of which are used in dialogues.

1. Can I help you?

2. Could you give me some information about …?

3. I wonder if you could help me.

4. Could you give me your name and address?

5. I’m trying to find out about …?

6. Is there anything else?

7. How may I help you?

8. What would you like to know?

9. I’d like some information about...

10. Could you possibly send me details?

11. Certainly!

12. Would you like me to send you some information?

13. You are welcome!

Ex. 27. Listen to the dialogues. Study them paying attention to the useful expressions in bold. Act them out.

Dialogue 1.

CTB: California Travel Bureau [‘bjuərəu]. Jenny speaking. How may I help you?

Client: Well, we are arriving in San Francisco on the thirteenth of July and we’ll probably spend a week there. We’ll get to Yosemite around the 20^th – probably stay about two or three days.

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