Useful advice. Handling Negative Conflict

Handling Negative Conflict

1. Direct Approach: This may be the best approach of all. It concentrates on the leader confronting the issue. Though conflict is uncomfortable to deal with, it is best to look at issues objectively and to face them as they are.

2. Bargaining: This is an excellent technique when both parties have ideas on a solution yet cannot find common ground. Often a third party, such as a team leader, is needed to help find the compromise. Compromise involves give and take on both sides, however, and usually ends up with both walking away equally dissatisfied.

3. Enforcement of Team Rules: Avoid using this method if possible, it can bring about hard feelings toward the leader and the team. This technique is only used when it is obvious that a member does not want to be a team player and refuses to work with the rest.

4. De-emphasis: This is a form of bargaining where the emphasis is on the areas of agreement. When parties realize that there are areas where they are in agreement, they can often begin to move in a new direction.

Many people will occasionally encounter situations at work that can be difficult to resolve. Some of this situations might include:

- problem with your supervisor;

- problems with your co-worker;

- feeling that you are being harassed;

- learning that you have disabling condition;

- feeling like you are not being treated fairly;

- wanting to learn how to improve your workplace interactions.

Often we try to solve the problem on our own. When we have success, we feel good about being able to manage our own problems effectively. Sometimes, however, even with our best efforts, we are not successful. At these time, you may want to contact to the leadership.

Evaluate yourself for how well you listened at the end of any nversation. Effectively managing conflict allows teams to stay focused on their goals.

Constructive conflict management leads to a broader understanding of the problem, healthy expression of different ideas or alternatives, and creates excitement from the positive interaction and involvement which will help the team through periods of transition and on to greater levels of performance.

Exercise 1. Give for the English:

розкрити, комунікативний фактор, джерело, конструктивний фактор, недостатня поширення інформації, особистий фактор, інтенсивність круговороту, протистояння, дотримання правил команди, взаємодія, привести до чогось, зосереджуватись.

Exercise 2. Match words from list A with words from list B that have a similar meaning:

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