Tour operators

TOURIST COMPANIES

Unit IV.

Read and translate the sentences paying attention to Participle I.

1) For statistical purposes, the term "domestic visitor" describes any person residing in a country, who travels to a place within the country.

2) The term international visitor describes any person visiting a country other than that in which he or she has usual place of residence.

3) People travelling for professional reasons: nomads, border workers, seasonal workers, couriers aren't tourists.

4) When travelling about Europe we visited many places of in­terest.

5) Inbound tourism, involving non-residents travelling in an­other country is one of the basic forms of tourism.

6) Outbound tourism, involving residents travelling in another country is one of the basic forms of international tourism.

7) While crossing the bridge we saw a small village situated at the food of a hill.

7. Составьте предложения по образцу:

a) Present Perfect (passive)

1) The Fitness centre/ to open/ near the hotel.

The Fitness centre has been opened near the hotel.

2) The basic definitions of tourism/ to revise/ at the World
Tourism Organization.

3) The definitions/ to adopt/ by most countries.

4) People/ to send/ abroad by their companies.

b) Past Indefinite (passive)

1) Certain recommendations/ to formulate.
Certain recommendations were formulated.

2) Tourism/ to divide/ into three basic forms.

3) These definitions/ to update/ at the World Tourism Or­ganization conference.

4) Visitors/ to include/ in international tourism statistics.

c) Present Indefinite (passive or active)

1) The length of stay/ not to exceed/ 12 months.
The length of stay doesn't exceed 12 months.

2) We/ not to offer/ 24-hour room service.

3) The main restaurant/ to open/ at midday and/ to close/ at 12.30.

4) The ship/ to modernize/ completely.

1. Прочитайте текст, переведите и подготовьте устную тему “Tourist Companies”:

Tour operators are tourist companies which develop and put together tour packages.

Tour operators do market research. They promote their tours and advertise them. Tour operators publish colourful brochures, booklets and travellogues.

Tour operators sell tour packages wholesale to travel agencies or sometimes direct to the public.

There are tour operators which also act like travel agencies. They produce and sell their products themselves.

There are independent tour operators. But among tour operators there are major airlines and shipping companies.

There are large tour operators, such as Thomas Cook & Sons Company or American Express Company. Thomas Cook is the oldest tour operator in the world.

TRAVEL AGENCIES

Travel agencies are retail tourist companies which work directly with the public. Travel agencies are often called shops where customers buy different tourist products.

Travel agencies sell tour operators' tour packages and individual tourist services. Among tour packages are inclusive tours, charter inclusive tours and inclusive tours with an excursion. Travel agencies also sell coaching tours and cruising tours.

Travel agencies form groups of tourists to take part in ready-made prepaid tours. They also make individual travel arrangements.

Among separate tourist services there are air tickets, train tickets, boat or ferry tickets, hotel rooms, car rentals, sightseeing tours, services of a guide or a guide-interpreter. Travel agencies also offer travel insurances and theatre tickets to their customers.

There are large travel agencies which are members of a chain. They branch out and have outlets within a city, a region, a country or all over the world. Very often they have got a word "Group" in their names, for instance, Barry Martin Group or Blue Heart Travel Group. Usually such travel agencies act as tour operators as well.

TOURIST INFORMATION OFFICES

Tourist information offices are also called tourist information centres. Sometimes they are called visitor information centres.

There are tourist information offices at major airports, railway stations, hotels, holiday or leisure centres and many tourist attractions.

Tourist information offices have got office clerks who give advice to customers on car hire, sightseeing and other coach tours, accommodations, flights and so on. The clerks also give city orientations to guests.

Tourist information office clerks answer a lot of phone calls and give information on passports and visas, the Customs and luggage, weather and climate, city public transport and food service.

The office clerks speak foreign languages fluently because they deal with many international travellers.

There are usually racks full of city maps and guide books, booklets and folders, travellogues and timetables in tourist information offices. Travellers get most of them free of charge.

TOURIST OUTLETS

Many travel companies branch out and have got a lot of outlets within a city, a region, a country or throughout the world. There are outlets of travel agencies, car hire companies, coaching companies.

There are travel agency outlets in hotels, airport terminals, railway stations, big department stores, at large factories and plants and office sites.

If a travel company has got an outlet at a factory or in an office building, it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets.

There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, sells and issues tickets, collects money and gives receipts. Of course the clerk keeps in touch with the head office and knows all up-to-date information on tours and tickets

FREE-LANCERS

There are people in tourism who work for themselves. They are called free-lancers. They don't work full-time for any tourist company. They work part-time or in high season only. They don't work in low and off-season.

Among free-lancers there are guides, guides-interpreters, escorts, animators, travel writers. Tourist companies employ them for seasonal work. Cruising companies, resort hotels and holiday centres employ animators for summer high season. Travel agencies which deal with in-coming tourism employ guides, guides-interpreters, escorts. Travel writers offer their articles to magazines and newspapers when they wish to.

Free-lancers are registered. It means that, on the one hand, they have got licenses. Licenses prove their qualifications and give them permission to work. On the other hand, if they are registered, they pay taxes.

Free-lancers are as a rule members of professional associations. In high season free-lancers earn a lot of money. In low and off-season they don't earn any money at all or do some other job. Teachers work as free-lance guides, students work as escorts, actors work as animators. Travel writers are often permanent free­lancers.

1. Раскройте скобки:

1. There (to be) some major tour operators in this country.

2. There (to be) a tour operator in this destination.

3. There (to be) a folder, a thick travelogue and some timetables on the desk.

4. There (to be) some timetables, a thick travelogue and a folder on the desk.

5. (to be) there any tourist companies in your city?

6. There (not to be) any travel consultant in our tourist company.

7. There (not to be) any booking agents in their travel agency.

8. (to be) there any escort with this tour group?

9. (to be) there any new tour packages to London in your agency?

10. There (to be) no up-to-date information on air tickets here.

11. What (to be) there in your receipt?

12. What kind of discounts (to be) there this season?

13. Why (to be) there so many discounts?

14. How many travel clerks (to be) there in your tourist information office?

3. Переведите на английский язык:

1. В этом универмаге находится точка розничного сбыта турист­ской компании. - Здесь есть какие-нибудь брошюры и катало­ги путешествий? - Здесь нет толстых каталогов, но имеется несколько раскладывающихся проспектов.

2. В вашем городе есть какие-либо туристские достопримеча­тельности? - У нас в городе имеется выставка и несколько музе­ев. - Какие музеи у вас в городе? - В городе есть два художественных музея..

3. Что находится на стеллажах у них в офисе? Там есть расписа­ние на летний сезон? - На стеллажах находится много бесплат­ных брошюр. Но там нет новейшего расписания.

4. Сколько служащих в этой туристской компании? - В этой компании имеется менеджер, несколько турагентов и бухгалтер. - Сколько у них гидов и сопровождающих? - Там нет гидов и сопровождающих. Менеджер нанимает их на работу только в высокий сезон.

5. Что имеется в новом каталоге путешествий? - Там несколько новых инклюзив-туров и информация об отдельных услугах. - Есть ли какие-нибудь скидки? - Есть скидки на детей до 12 лет. Нa взрослых туристов никаких скидок нет.

6. В вашем туристском центре имеется аэропорт, не так ли? -Нет, вы ошибаетесь. Здесь нет аэропорта, но недалеко от нашего курорта имеются речной порт и автобусная станция. - В порту нет представительства вашей туристской компании, не правда ли? - Нет, есть

4.Вставьте артикли:

"Is there... post office near... house you live in?" "Yes, there is. Go to... corner of... street along Which... trams run. Then turn to... left and walk... short distance down... street. Do not cross... street, of course. You will see... sign over... door which says "Post and Telegraph Office."

"Thank you very much, I am sure I shall find it without... difficulty. I must buy... stamps, send... telegram and ask whether they receive... parcels there. I want to send... parcel to... old friend. It will be her birthday in... week. Perhaps you can tell me where I can find... shop that sells... nice things that one can give as... presents?"

"Yes, certainly. There's... very good shop not far from here. You can easily walk there in a few min­utes. Go straight down... street that you will see directly in... front of you when you come out of... post office till you come to... wide street along which... buses and... trolleybuses run. Then turn to... left again and almost immediately you will come to... beautiful shop with.,. big windows full of all sorts of... things. I am sure you will find... nice presents there."

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