Lesson 9.2.2. Making presentations

Check-Out

Room service

Complaints

Hotel Problems

Hotel Lobby

Hotel Information

– Yes, and tomorrow night, too.

– $95 per night.

– Hey, wait! What's your name?

– A double with a king size bed. How much will that be?

– Hi. Do you have any vacancies?

– Pine Trees Motel. Wayne speaking.

– Sounds fine. See you tonight. Good-bye.

– For tonight?

– No problem. And what kind of room do you want?

Ex 11. You’re at a hotel. Ask for help, using Could you...? The Front Desk replies using I'll... Complete the conversation and use each verb once: tell, give, send, do, ask, phone, lend, change.

You:Could you tell me when the airport courtesy buses leave?

Front Desk: I don't know, but I’ll phone the airport for you.

You: Thanks. ……………….. someone to get my luggage from my room?

Front Desk: Sure. I ……………….. someone up right away.

You: Great. And ……………….. a travelers check for me, please?

Front Desk: Yes. I ……………….. that for you right now.

You: Thank you. Oh, and ……………….. me a pen?

Front Desk: Yes, sure. Anything else I can help you with?

You: Well, ………………..me my bill? I’m checking out today.

Ex 12. Put prepositions into the sentences.

The Front Desk clerk looked after our passports while we were out.

They arrived ………………..the hotel ……………….. 9:30 p.m.
The Manager welcomed her ……………….. the hotel personally.

We had to wait ……………….. a cab at the airport.

He checked ……………….. late last night.

If you go ……………….. to the Front Desk, they’ll help you.

Ex 13. Complete the conversations at the front desk using can and a suitable verb.

a)

Mrs. A: Can you do me a favor?

Clerk: Sure, if I ………………...

Mrs. A: ………………..I …………….. another night? I know you’re very busy.

Clerk: Well, I need your room, but I you another one.

b)

Mr. B: Sorry to trouble you, but…….. you ……..after my luggage until 2 p.m.?

Clerk: Certainly, sir.

c)

Mr. C: Manager! …………….. I ……………..to the manager?

Clerk: I'm sorry, sir, but you……………... He isn’t here.

Mr. C: Well, …………….. you……………..him immediately, please?

Clerk: Certainly, sir.

Ex 14. a) If these things happen, what will Sara do?

e.g. miss her train/take a cab → If she misses her train, she will take a cab.

1. have time/call home →………...2. have a lot of work/stay late →……….

3. rain/go to the movies after work →………..4. not rain/play tennis after work →………..

b) If these things happen, what might Tom do?

e.g. not like the hotel/go elsewhere →If he doesn't like the hotel, he might go elsewhere

1. go to the restaurant/have fish →………….. 2. work hard/get a pay rise→ ………... 3. not like his new boss/leave his job→ ………... 4. leave his job/go traveling for a year →…………………….

Ex 15. Write what Joanna has been doing.

e.g. try to get hot water/ten minutes → She’s been trying to get hot water for ten minutes.

1.talk on the phone/half an hour → ………………. 2. wait/twenty minutes→ …………….. 3. work in her job/four years → ……………………... 4. live in Seattle / five years →…………………….

Ex 16. These people are managers at a big hotel. Write sentences about them using who.

e.g. John Burns is the person who’s responsible for the bar.

The BARCLAY Hotel
John Burns	Bar Manager
Kathy Pederson	Restaurant Manager
Stephanie Gluck	Sales Manager
Derrick Watt	Pool & Garden Manager
Manuela García	Rooms Manager

Ex 17. Match the complaints to the answers.

1. There are no towels in my room.	a. I’ll contact the Room Service waiter.
2. I can’t get through to Japan.	b. I’ll send the engineer from maintenance.
3. My breakfast is late.	c. I’ll get the housekeeper for you.
4. I'm still waiting for my luggage.	d. Please call the hotel operator.
5. The air-conditioning doesn’t work.	e. The bell man is on his way.

Ex 18. Complete the conversation between Room Service and this guest, using will and a suitable verb.

A: This is Room Service speaking.

B: Hello. This is Room 541.Can I order a sandwich please?

A: ………….. that ………….. a Studio’s Club sandwich or a House Special?

B: I …………..the House Special, but without blue cheese dressing.

A: …………..you ………….. another dressing?

B: No thanks. That …………..all. Oh, and a cola, too.

A: You …………..cola in the mini-bar in your room.

B: Great.

A: Your sandwich …………..ready in ten minutes. Good-bye.

Ex 19. Rewrite the sentences using else.

e.g. There’s another person here to see you. → There’s someone else here to see you.

1.There are no other things in the room. → …………. 2. Do you have another place to visit before you leave? → ……………... 3. There is one other thing to do this afternoon →. ………………….. 4. There are no other people left→………………..

Ex 20. Put the verbs into the past tense. Use each verb once: make, leave, eat, check, stay, pay, have, call

Ted Malone stayed in Room 355 at the Studio Inns Hotel in L.A. for one night. He _____ a snack in his room last night and ______ breakfast at the buffet this morning. He _______ Tokyo yesterday afternoon and today he _______three calls to his boss in Salt Lake City before he ________ out. He _______ by American Express and ________ the hotel at eleven-thirty a.m.

Ex 21. Complete Ted Malone's hotel account using the information above, and these words: calls, total, charge, tax, due, buffet, room, International

Room

Name: Ted Malone

PAGE1

Method of payment:

Date: October 30

Check out time

$

Carry over from previous pages:

0.00

Room 10/29

Service	10/29
Breakfast	10/29
calls	10/29

170.00 21.75 5.90 18.48

National 10/30

12.60

Grand

228.73

State

41.17

Amount

269.90

Ex 22. What were these people doing when you entered the hotel?

e.g. Front Desk clerk/fill in a form → The Front Desk clerk was filling in a form.

1. Bell Captain/call a cab → ……….. 2. Group of tourists/wait for their bus→

………. 3. Wilbur Meeks/phone his boss →…………...

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