Fixing Appointments

Getting Through

Switchboard:	Morning Star Hotel.
Mr. Patel:	Hello, could I speak to the hotel administrator, please?
Switchboard:	Who shall I say is calling?
Mr. Patel:	This is Mr. Patel from Glasgow General.
Switchboard:	One moment please... I'm sorry, the line's busy. Will you hold?
Mr. Patel:	I'll hold.
Switchboard:	I'm sorry, the secretary's line’s still busy. Will you hold?
Mr. Patel:	Err... I'll call back later. Thank you.
Switchboard:	Thank you for calling.

Secretary:	Good afternoon. Commercial Realty.
Mr. Wood:	Yes. Is Bill Matthews in?
Secretary:	I'm sorry, but he's out of town until Friday. Would you care to leave a message?
Mr. Wood:	Sure. This is Roger Wood of Black & Co. Would you mind telling him that something's come up and I won't be able to make our lunch next Monday. I'd like to reschedule for Thursday. If that doesn't work out, have him give me a call.
Secretary:	I'll tell him, Mr. Wood. Could I take your number?
Mr. Wood:	Sure. It's 780-3716.
Secretary:	That's 780-3716?
Mr. Wood:	Right. Thanks very much.
Secretary:	Hello. Johnson & Johnson.Can I help you?
Mr. North:	Hello. This is Dan North I’d like a word with Mr. Wilson if it's possible.
Secretary:	I'm sorry, but he left for Michigan this morning. He was, in fact, looking for you just before he left.
Mr. North:	Oh. Well, could I make an appointment?
Secretary:	Yes. I'll just look at his schedule. Err... how about July 20^th at 11 a.m.?
Mr. North:	That sounds fine. The 20"' at 11 a.m. Thanks very much.
Secretary:	Thank you. Goodbye.
Mr. North:	Goodbye.
Secretary:	Good morning. Environmental Protection Agency.
Ms. Steels:	Is Sharon Cooper in today?
Secretary:	No, I'm afraid she won't be in the office today until 1-00. Is there any message?
Ms. Steele:	Well, OK. This is Susan Steele. Could you ask her to call me as soon as possible? It's very important. She has my number.
Secretary:	I'd be glad to, Ms. Steele. Could I take your number anyway?
Ms. Steele:	Sure. The number is 478-1939.
Secretary:	Did you say 478-1949?
Ms. Steele:	No, it's 478-1939. Got it? Thanks very much.
Secretary:	Good afternoon. Lloyds Bank.
Mr. Hardy:	This is Bill Hardy calling from City Bank. Could I speak to Joe Stevens?
Secretary:	I'm sorry, but he's away from his desk at the moment. Could I take a message?
Mr. Hardy:	Yes. Would you tell Joe that our meeting today will have to be postponed until tomorrow? I'd like to meet at the same time if it's OK with him.
Secretary:	All right, I'll tell him.
Mr. Hardy:	And could you ask him to phone people in his branch offices to let them know about the change?
Secretary:	I'll be glad to. Is that it?
Mr. Hardy:	Yes. Thank you.
Secretary:	Good morning. Valley Medical Associates.
Ms. Curtis:	This is Pat Curtis of United Airlines.I'm calling with a schedule correction for Dr. Tomlin. Who could I speak to?
Secretary:	I'd be glad to take the message.
Ms. Curtis:	The Seattle airport has been closed all morning due to poor visibility, so the 1:30 flight this afternoon has been cancelled. We are asking passengers to rebook on the evening flight. It leaves at 7:45 and should land in Chicago at approximately 9:30. We're sorry for any inconvenience.
Secretary:	I'll relay the message. If he can't make that flight, who should he call?
Ms. Curtis:	He could talk to Barbara or Joe at this office.
Secretary:	What is the number there?
Ms. Curtis:	The number's 789-2722.
Secretary:	789-2722?
Ms. Curtis:	Right.

Changing Appointments (personally)

Mr. Bruce:	Alan Bruce
Mr. Hicks:	It's Bernard Hicks here, Alan.
Mr. Bruce:	Oh, hi, Bernard.
Mr. Hicks:	About our meeting, Alan. I'm afraid I won't be able to make it. I'm tied up in A & E. I wonder if we could possibly move it to Wednesday.
Mr. Bruce:	Err... Wednesday is not good for me. How about Thursday?
Mr. Hicks:	Thursday is fine. Same time? 3 o'clock?
Mr. Bruce:	Fine.
Mr. Hicks:	Okay. See you then. Bye.
Mr. Bruce:	Bye, Bernard.

Returning a Call (personally)

Mr. Chester:	Hello, Mr. Wang?
Mr. Wang:	Speaking.
Mr. Chester:	Paul Chester here.
Mr. Wang:	Oh, hello, Mr. Chester.
Mr. Chester:	You rang yesterday about I'm sorry I wasn't there to talk to you about it. Can I just run over it with you now?
Mr. Wang:	Well, unfortunately I can't talk just now. Can I call you back in five minutes?
Mr. Chester:	That'll be fine.
Mr. Wang:	Talk to you in a few minutes.
Mr. Chester:	Okay. Thank you. Bye.

Дата добавления: 2014-12-27