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Telephone: flights




Telephone: appointments

Once again, imagine you are making a telephone call. This time you are arranging an appointment to see someone. Use the following phrases:

Can I speak to….please? I am afraid he's in a meeting
I'd like to arrange an appointment I'll just look in the diary
Would next Wednesday be OK? When's convenient for you?
He is free in the afternoon after about three So shall we say 4.15 next Wednesday?
I could make it after four  

 

Michelle: Mr Hibberd’s office!
Peter: Hello, can I speak to Brian Hibberd, please?
Michelle: I’m afraid he’s in a meeting until lunchtime. Can I take a message?
Peter: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson here.
Michelle: Could you hold on for a minute, Mr Jefferson? I’ll just look in the diary. So when’s convenient for you?
Peter: Some time next week if possible. I gather he’s away the following week.
Michelle: Yes, that’s right, he’s on holiday for a fortnight.
Peter: Well, I need to see him before he goes away. So would next Wednesday be okay?
Michelle: Wednesday. Let me see. He’s out of the office all morning. But he's free in the afternoon, after about three.
Peter: Three o'clock is difficult. But I could make itafter four.
Michelle: So shall we say 4.15 next Wednesday, in Mr. Hibberd's office?
Peter: Yes, that sounds fine. Thanks very much.
Michelle: Okay, then. Bye.

 

Imagine you are booking a flight and a hotel over the phone. Use the following phrases:

I' d like to enquire about flights Can I book that, then?
Could you tell me about the flight availability? I'd like to book a hotel room
Do you want to go economy, business or first class? Could you check if the hotel has any rooms free?
How many of you will be travelling? Do you mind if I book that provisionally?
Does that include airport tax? Is there a discount rate?
No, tax is another $ 70 on top of that I'll call you later to confirm

 

Dolores: Hello! Dolores speaking…
Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?
Dolores: Certainly. Do you want to go economy, business or first class?
Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy - company rules, you see.
Dolores: Yes, sure, I understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s one seat … economy … New York - Kennedy to Hong Kong Airport.
Tim: And how much will that be?
Dolores: Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.
Tim: Right, and does that include airport tax?
Dolores: No, tax is another $70 on top of that.
Tim: Okay. Can I book that, then?
Dolores: Certainly.
 
Dolores: Can I help you with anything else?
Tim: Yes, I'd like to book a hotel roomtoo, for the full five nights. Could you check ifthe Regency Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a discount ratefor conference delegates?
Dolores: Yes, there is. I think it's 10% but I can check that for you.
Tim: Okay, do you mind if I book it provisionallyfor now and I'll call you back later to confirm?I just need to check one or two details.
Dolores: That's fine, sir. Can I help you with anything else?
Tim: No, that's all for now. As I said, I'll call you back.

 

UNIT 5 BUSINESS WRITING



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